We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS. 

*This is a hybrid position working 1-2x per week in our Glasgow, Scotland office.

Overview

We are seeking an AI-Powered QA Engineer II, to test SaaS and mobile products for dental offices and dental groups. This individual will leverage AI tools and capabilities to enhance and expedite their software testing workflow. To be successful, the engineer will need to be self-motivated, a critical thinker, be able to take high-level directions, communicate clearly, and drive to completion in a very fast-paced environment.

Job Duties

• Bring AI tools and capabilities advocacy to an engineering team
• Design, implement and maintain the automated testing framework for SaaS products.  
• Mentor and train other team members on automation, quality practices and principles.  
• Contribute to code reviews, design reviews, effort estimates, task breakdowns, and other team discussions. 
• Assess and raise risks across the Planet DDS solution. 
• Work with the engineering team continuously improving the performance, scalability, and reliability of Planet DDS products. 
• Collaborate with the product and engineering teams to design and deploy new features. 
• Learn about the latest tools and patterns consistent with your role. 
• Other duties as assigned. 

Skills and Qualifications

• 2-4+ or more years of experience in software engineering development, test, and/or QA role
• Track record using AI-powered software testing tools like Applitools, Testim, Mabl, TestRigor, TestComplete, UI-TARS, Midscene and Puppeteer
• Experience in automation testing and building automation frameworks from the ground up

• Experience in programming (ideally JavaScript/TypeScript and/or C#)  
• Experience with: Test case management techniques, technologies, and approaches. 

• Experience with Jira & Zephyr Scale would be beneficial

• Knowledge of how to characterize different risk scenarios (Examples: functional/closed-box, boundary, verification and validation, acceptance, load, stress, performance, HA/DR)
• Sense of ownership and pride in your performance and its impact on the company’s success
• Strong collaboration and communication skills
• Ability to engage throughout the department and the company to achieve goals

Benefits:

• Medical and Dental insurance  
• Life Assurance and Income Protection
• Employee Well-Being program
• 8 Public Holidays
• 23 Days of Annual Leave
• Company Paid Sick Time
• Volunteer Time Off
• Technology Stipend
• Employee Referral program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY:

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS. 

Overview

At Planet DDS, we don’t just train users, we transform them into confident, empowered product champions. As a Learning Consultant, you’ll be at the forefront of this mission, delivering engaging and impactful training experiences that help dental professionals get the most out of our cutting-edge software solutions. 

Job Duties

Deliver Word-Class Training:

• Facilitate engaging virtual and in-person training that meets the diverse needs of our clients. 
• Develop and execute blended learning experiences including instructor-led training, self-guided resources, and workflow-based learning. 
• Adapt training to different learning styles, ensuring retention and adoption of our products. 

Be a SME:

• Stay ahead of new product features and quickly incorporate them into training sessions. 
• Cross-train on multiple Planet DDS solutions to support a variety of client needs, becoming a subject matter expert on new releases and best practices.
• Continuously refine training materials, leveraging client feedback and industry trends. 

 Support and Consult:

• Provide proactive, customer-focused support, guiding users to confidently navigate our software. 
• Tailor training sessions to align with client-specific workflows and business objectives. 
• Act as a trusted learning partner, offering guidance beyond training to support client success

Skills and Qualifications

• Dental practice operations preferred, but not required
• Bachelor’s degree in Training and Development, Business, or a related field (or equivalent experience) 
• Customer-Centric Mindset – You understand the needs of dental professionals and adapt your training to create impact. 
• Agile & Adaptable – You embrace new technology, learn fast, and pivot when needed. 
• Engaging Communicator – You bring energy to training sessions and make learning enjoyable. 
• Tech-Savvy Problem Solver – You can translate complex workflows into simple, actionable steps. 

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or Vacation
• Sick Time
• Employee Well-Being program
• 11 paid holidays
• Volunteer Time Off
• Employee Referral program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY:

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS. 

*This is a hybrid position working 1-2x per week in our Glasgow, Scotland office.

Overview

We are seeking an AI-Powered QA Engineer III to test SaaS and mobile products for dental offices and dental groups. This individual will leverage AI tools and capabilities to enhance and expedite their software testing workflow. To be successful, the engineer will need to be self-motivated, a critical thinker, be able to take high-level directions, communicate clearly, and drive to completion in a very fast-paced environment.

Job Duties

• Bring AI tools and capabilities advocacy to an engineering team
• Design, implement and maintain the automated testing framework for SaaS products.  
• Mentor and train other team members on automation, quality practices and principles.  
• Contribute to code reviews, design reviews, effort estimates, task breakdowns, and other team discussions. 
• Assess and raise risks across the Planet DDS solution. 
• Work with the engineering team continuously improving the performance, scalability, and reliability of Planet DDS products. 
• Collaborate with the product and engineering teams to design and deploy new features. 
• Learn about the latest tools and patterns consistent with your role. 
• Other duties as assigned. 

Skills and Qualifications

• 5-7 or more years of experience in software engineering development, test, and/or QA role
• Track record using AI-powered software testing tools like Applitools, Testim, Mabl, TestRigor, TestComplete, UI-TARS, Midscene and Puppeteer
• Experience in automation testing and building automation frameworks from the ground up

• Experience in programming (ideally JavaScript/TypeScript and/or C#)  
• Experience with: Test case management techniques, technologies, and approaches. 

• Experience with Jira & Zephyr Scale would be beneficial

• Knowledge of how to characterize different risk scenarios (Examples: functional/closed-box, boundary, verification and validation, acceptance, load, stress, performance, HA/DR)
• Sense of ownership and pride in your performance and its impact on the company’s success
• Strong collaboration and communication skills
• Ability to engage throughout the department and the company to achieve goals

Benefits:

• Medical and Dental insurance  
• Life Assurance and Income Protection
• Employee Well-Being program
• 8 Public Holidays
• 23 Days of Annual Leave
• Company Paid Sick Time
• Volunteer Time Off
• Technology Stipend
• Employee Referral program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY:

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS. 

*This is a hybrid position working 1-2x per week in our Glasgow, Scotland office.

Overview

We are seeking an AI-Powered DevOps Engineer III, who is passionate about cloud infrastructure and brings strong Azure experience with hands-on depth in DevOps, CI/CD, and IaC Terraform. You’ll use AI tools like Claude Code, Copilot, and AI-assisted observability platforms as force multipliers across infrastructure automation, pipeline development, and incident response. This is a highly visible and influential role with the opportunity to work with engineering leadership across the company. You will work with a distributed team in US, UK, and Bangladesh that currently supports our applications built on top of Azure and AWS. You will drive efficiency across the engineering organization by optimizing cloud spend and influencing architecture along the way. 

Job Duties

• Build out the IaC platform using Terraform 
• Modernize the deployment pipeline  
• Build and maintain highly available systems.   
• Participate in on-call rotations supporting production applications 
• Establish and maintain best practices for cloud security, compliance, and cost optimization. 
• Participate in code and design reviews to ensure the quality and maintainability of code.  
• Use AI-assisted tools strategically across the DevOps lifecycle — generating and reviewing IaC scripts, accelerating pipeline troubleshooting, automating runbook creation, and improving incident response through AI-assisted log analysis and root-cause investigation
• Help establish team-wide patterns for AI-assisted DevOps workflows; mentor engineers on integrating AI tooling into their day-to-day infrastructure and deployment work

Skills and Qualifications

• 5-7 years’ experience providing Infrastructure as Code, scripted solutions for deploying software, application security, containerization, creation of CI/CD pipelines that ensure quality software delivery.   
• Strong knowledge of Azure or AWS (GCP experience a plus)   
• At least 2 years’ experience in each of: Microsoft Azure, Azure DevOps, Microsoft Windows, Linux   
• Strong background in scripting (Terraform, Powershell, Python, Databases, etc.)   
• Background in high-quality software development and delivery   
• Ability to analyze and provide timely solutions to increase efficiency, reduce bottlenecks, contain costs, improve quality, increase security and improve maintainability across development processes and CI/CD pipelines.   
• Demonstrated experience using AI coding and infrastructure tools (Claude Code, Copilot, or similar) as a core part of your workflow — you should be able to speak to how you approach complex infrastructure challenges differently with these tools
• Bachelor’s Degree in a relevant major (Computer Science, Computer Engineering, Information Systems, or similar) or equivalent years of experience 

Benefits:

• Medical and Dental insurance  
• Life Assurance and Income Protection
• Employee Well-Being program
• 8 Public Holidays
• 23 Days of Annual Leave
• Company Paid Sick Time
• Volunteer Time Off
• Technology Stipend
• Employee Referral program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY:

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS. 

Overview

The Data Engineer IV will design and lead the build-out of Planet DDS’s next-generation data and analytics platform – scalable, reliable, and AI-ready – enabling smarter decisions across every product and team in our ecosystem.

Job Duties

• Architect and build AI-ready data pipelines and ELT workflows with automation at the core, enabling real-time analytics, ML model serving, and generative AI applications across product and operations.
• Lead the design of a modern data platform built for AI workloads, including vector stores, feature stores, and infrastructure that supports LLM integration and AI-powered analytics.
• Partner with Product, Engineering, and Data Science teams to define data models and ensure high-quality, reliable data delivery across the organization.
• Define and enforce data and software engineering best practices, including version control, data quality standards, documentation, and testing frameworks.
• Mentor and coach junior and mid-level data engineers, fostering a culture of technical excellence and continuous growth.
• Evaluate, adopt, and champion new data technologies and frameworks to drive platform modernization and efficiency.
• Collaborate with senior leadership to define the long-term data strategy and roadmap aligned with company objectives.
• Lead complex, cross-functional data initiatives from scoping through delivery, ensuring stakeholder alignment and on-time execution.
• Optimize data infrastructure for performance, cost efficiency, and reliability at scale.
• Ensure data security, compliance, and governance across the data platform, including adherence to HIPAA and other applicable regulations.
• Champion AI tooling adoption across the data team, including AI-assisted development, automated data quality monitoring, anomaly detection, and intelligent pipeline observability. 
• Design and maintain data products that serve AI/ML models in production, including feature engineering pipelines, model input/output logging, and feedback loop infrastructure.

Skills and Qualifications

• 8-11+ years of experience in data engineering, with demonstrated progression to senior or staff-level responsibilities.
• Expert-level proficiency in SQL and at least one programming language (Python, Scala, or Java).
• Deep experience designing and building data pipelines using tools such as Apache Spark, Airflow, dbt, or equivalent.
• Proven ability to design and implement cloud-based data platforms (AWS, Azure, or GCP), including data lake and warehouse solutions (Databricks, Snowflake, Redshift, BigQuery, or similar) and AI/ML platforms.
• Strong understanding of data modeling, schema design, and database performance optimization for large-scale datasets.
• Experience with real-time and streaming data architectures (Kafka, Kinesis, or equivalent).
• Hands-on experience integrating AI/ML workflows into data platforms, including feature stores, vector databases, or LLM-adjacent data pipelines (e.g., RAG systems, embedding pipelines).
• Familiarity with AI development tooling and a demonstrated habit of using AI to accelerate engineering work, code review, documentation, and data modeling.
• Demonstrated ability to lead technical projects and influence architectural decisions across teams and functions.
• Experience with data governance, data quality frameworks, and compliance requirements; familiarity with HIPAA is strongly preferred.
• Excellent communication skills with the ability to translate complex technical concepts for non-technical stakeholders.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or Vacation
• Sick Time
• Employee Well-Being program
• 11 paid holidays
• Volunteer Time Off
• Employee Referral program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY:

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS. 

*Ability to work a hybrid schedule in one of our office locations preferred: Irvine, CA; Atlanta, GA; Phoenix, AZ

Overview

The Account Manager, Strategic Accounts will be the primary point of contact for key customer accounts, responsible for managing relationships, driving up-sell and cross-sell opportunities, and promoting deeper product penetration among existing customers.   

Job Duties

• Develop and maintain strong relationships with key stakeholders within customer organizations to foster trust and loyalty
• Analyze customer feedback and product usage data to promote deeper engagement and optimize their organizational health
• Identify opportunities for up-selling and cross-selling our products and services to existing customers, with a focus on meeting or exceeding quota targets.
• Understand customers’ business needs, goals, and pain points to identify potential areas for additional product or service adoption. 
• Leverage satisfied clients to generate referrals and expand our customer base
• Maintain a deep understanding of our products and stay informed about industry trends and best practices.
• Provide clients with updates on new features, product enhancements, and industry developments that may benefit their business. 
• Maintain accurate records of client interactions, sales, and other relevant data to track performance and inform strategy.

Skills and Qualifications

• 2-4 years of experience in account management or related field.
• Prior experience in a SaaS environment 
• Dental SaaS experience preferred
• Strong communication and interpersonal skills with the ability to build rapport and trust with clients.
• Excellent organizational skills with attention to detail. 
• A proactive approach to identifying and addressing client needs and opportunities. 
• Comfortable using CRM software and other relevant tools to manage accounts and track performance. 
• Bachelor’s degree in Business, Marketing, or a related field is preferred but not required

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or Vacation
• Sick Time
• Employee Well-Being program
• 11 paid holidays
• Volunteer Time Off
• Employee Referral program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY:

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS. 

*This is a hybrid position working 2-3x per week in our Atlanta, GA office (115 Perimeter Center Pl., 30346)

Overview

We are seeking a Customer Support Technician II who will play a key role in ensuring a positive customer experience by providing advanced technical support and resolving complex issues. This position requires a deep understanding of the company's products or services, excellent problem-solving skills, and the ability to communicate technical information in a clear and concise manner. The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process improvement.

Job Duties 

• Provide support to customers via various channels, including phone, email, and chat, resolving moderately complex product or service issues.
• Troubleshoot and resolve technical issues related to the company's products or services.
• Contribute to the creation and maintenance of a comprehensive knowledge base.
• Document common issues, resolutions, and best practices for internal and external use.
• Share insights and findings with the team to enhance overall technical support capabilities.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Ensure timely and accurate updates to customers regarding the status of their technical issues.
• Identify and address customer concerns, ensuring a positive customer experience.
• Proactively identify opportunities to improve processes and enhance the overall customer support experience.
• Collaborate with other departments, including product development and quality assurance, to provide feedback and contribute to product improvement.
• Provide informal guidance and mentorship to junior technicians.
• Escalate high-complexity issues appropriately while maintaining ownership through resolution.

Skills and Qualifications

• 2-4 years of relevant experience in technical product support with a focus on troubleshooting and problem-solving.
• Bachelor's degree in a relevant field or equivalent work experience.
• Proficient in using support tools and software.
• Solid problem-solving skills with a methodical and analytical mindset
• Ability to work independently on moderate issues and contribute to team problem-solving.
• Excellent written and verbal communication skills.
• Ability to convey technical information to non-technical customers.
• Strong interpersonal skills and the ability to work collaboratively.
• Customer-focused with a strong sense of accountability and teamwork

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or Vacation
• Sick Time
• Employee Well-Being program
• 11 paid holidays
• Volunteer Time Off
• Employee Referral program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY:

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS. 

*This is a hybrid position working 2-3x per week in our Atlanta, GA office (115 Perimeter Center Pl., 30346)

Overview

We are seeking a Customer Support Technician II who will play a key role in ensuring a positive customer experience by providing advanced technical support and resolving complex issues. This position requires a deep understanding of the company's products or services, excellent problem-solving skills, and the ability to communicate technical information in a clear and concise manner. The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process improvement.

Job Duties 

• Provide support to customers via various channels, including phone, email, and chat, resolving moderately complex product or service issues.
• Troubleshoot and resolve technical issues related to the company's products or services.
• Contribute to the creation and maintenance of a comprehensive knowledge base.
• Document common issues, resolutions, and best practices for internal and external use.
• Share insights and findings with the team to enhance overall technical support capabilities.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Ensure timely and accurate updates to customers regarding the status of their technical issues.
• Identify and address customer concerns, ensuring a positive customer experience.
• Proactively identify opportunities to improve processes and enhance the overall customer support experience.
• Collaborate with other departments, including product development and quality assurance, to provide feedback and contribute to product improvement.
• Provide informal guidance and mentorship to junior technicians.
• Escalate high-complexity issues appropriately while maintaining ownership through resolution.

Skills and Qualifications

• 2-4 years of relevant experience in technical product support with a focus on troubleshooting and problem-solving.
• Bachelor's degree in a relevant field or equivalent work experience.
• Proficient in using support tools and software.
• Solid problem-solving skills with a methodical and analytical mindset
• Ability to work independently on moderate issues and contribute to team problem-solving.
• Excellent written and verbal communication skills.
• Ability to convey technical information to non-technical customers.
• Strong interpersonal skills and the ability to work collaboratively.
• Customer-focused with a strong sense of accountability and teamwork

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or Vacation
• Sick Time
• Employee Well-Being program
• 11 paid holidays
• Volunteer Time Off
• Employee Referral program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY:

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS. 

Overview

The Revenue Systems Engineer will own the ongoing evolution, optimization, and maintenance of the technical systems that power our go-to-market engine. Reporting to the Senior Revenue Operations Manager, this role is embedded in the Revenue Operations team and serves as the primary owner of the integrations, automations, and AI-assisted workflows that our AEs, AMs, and BDRs rely on every day. Our GTM stack — Salesforce, Gong, DocuSign, Outreach, HubSpot — is already built and connected; you will maintain, iterate, and extend it, while building the AI-assisted layer on top that saves reps time and automates manual work. This is an execution-first, builder’s role: you’ll keep critical systems running reliably while designing the next generation of AI-powered workflows that run on top of them.

Job Duties

• Systems Integration & Architecture — Maintain, iterate, and improve on the integrations connecting our GTM tech stack — Salesforce, Gong, Outreach, HubSpot, DocuSign, and emerging AI tooling.
• AI Workflow Development — Build and deploy AI-assisted workflows that support the revenue team — automated account research, deal prep, outbound prospecting agents, risk alerts, and follow-up drafting. Write the prompt logic, configure the orchestration, evaluate output quality, and iterate based on rep feedback.
• Salesforce Development & Data Integrity — Assist with the technical layer of Salesforce — building flows, managing object structure, and creating hygiene standards that keep downstream automation reliable.
• Automation & Process Engineering — Identify high-friction points in AE and AM workflows and help build systems that eliminate them using AI workflows or by extending existing API connections between our systems.
• Tool Evaluation & Stack Ownership — Own the technical layer of the revenue stack to ensure the systems and processes you deploy remain reliable and actively used. Evaluate new tools against real use cases to help determine what’s worth building vs buying. 
• Enablement & Adoption — A system no one uses is a failed system. Partner with Revenue Enablement to run training, create reference documentation, and work directly with reps to drive adoption of the tools you build. Own the outcome, not just the build.
• Performance Measurement — Define how we measure the impact of systems you ship. Build the reporting that tracks conversation rates, pipeline velocity, and rep time-on-task, and use those signals to decide what to build, improve, or retire.
• Iterate & Improve — Everything you ship is v1. Gather feedback from reps and managers, identify what’s underperforming, and push improvements continuously. You own the full lifecycle — from design through deployment through ongoing maintenance.

Skills and Qualifications

• 5–6 years of experience in revenue operations, sales operations, or a technical GTM function, with a demonstrated shift in the last 1–2 years toward hands-on systems and AI workflow development. We care more about what you’ve built than how long you’ve been building.
• Salesforce fluency — solid understanding of object structure, data hygiene, and how CRM data feeds downstream automation and AI tools
• Prior experience with Snowflake preferred, including a working knowledge of its data modeling and warehouse structure
• Experience building API-connected toolchains and multi-system integrations — not just point-and-click automation. You are comfortable reading API documentation, writing integration logic, and troubleshooting when something breaks in production.
• Practical AI and LLM fluency — you understand how to deploy AI into operational workflows without requiring an ML engineer. You know how to write and structure prompts for consistent, repeatable outputs and have built systems that use LLMs in production, not just experimented in demos.
• Strong communication skills that bridge technical and non-technical stakeholders — you can explain what a system does and why it matters to a skeptical AE, a RevOps manager, and a CRO, without losing any of them. You also have the analytical instincts to identify where a system will fail before it does.

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or Vacation
• Sick Time
• Employee Well-Being program
• 11 paid holidays
• Volunteer Time Off
• Employee Referral program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY:

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS. 

Overview

The Senior Automation Engineer is a pivotal, foundational hire for our AI program — the engineer who will design, ship, and own production-grade agentic workflows on Snowflake (Cortex Agents, Cortex Analyst) and Claude (Cowork, Code, Skills, MCP), and build the evaluation, observability, and governance discipline that makes those investments produce measurable ROI. This is a role for someone who is deeply curious, eager to grow alongside a rapidly evolving capability, and excited to help build an organizational muscle that does not yet fully exist.

This role is ideal for a senior, self-directed engineer who enjoys operating with autonomy, translating business problems into technical solutions, and owning work end-to-end, from idea through production, adoption, and measurable ROI.

Day-to-day, you will work most closely with the Data Engineer (who owns the data layer this role builds on) and with a focused set of internal business stakeholders whose workflows you are actively building and improving. You will not own stakeholder management broadly — you will own the work.

Job Duties

• Design, build, and scale production-grade agentic workflows on Snowflake gold data using Cortex Agents and Claude (Cowork, Code, Skills, MCP), integrating with internal systems through MCP and reusable tools.
• Implement multi-agent patterns (planner/worker, delegate/reviewer) with deterministic and human-in-the-loop controls for high-risk writes back to source systems.
• Own the AI execution layer end-to-end: prompt and skill architecture, orchestration, evaluation, observability, cost attribution, logging, and reusable tool creation including MCP.
• Treat context engineering as a first-class discipline. Assembling the right semantic context, data definitions, examples, and tool descriptions for each agent is the single highest-leverage activity in this role, and the most common difference between agents that work and agents that hallucinate. It matters more than model choice or fine-tuning.
• Configure and extend MCP connectivity as needed — primarily through the Snowflake MCP, with ancillary MCPs and orchestration tools (Azure Logic Apps, Power Automate, Snowflake Tasks) used where they are the right fit. Pick the right tool per job rather than forcing everything through one.
• Instrument workflows with tracing, cost and performance dashboards, evaluation harnesses (automated and human), and drift monitoring.
• Establish governance: prompt and skill versioning, action audit trails, and human-in-the-loop approval gates for high-risk writes.
• Drive solutions from concept to production with documented ROI, without heavy process or handoffs.

Skills and Qualifications

• 5-7 years of experience in software engineering or applied AI.
• 2+ years building production deployments of agentic AI systems (tool-using LLMs or multi-agent workflows) with measurable business outcomes.
• Demonstrated experience productionizing LLM-based systems, including structured evaluation and observability.
• Proficiency in Python and building API-first services with CI/CD.
• Hands-on experience with prompt engineering, context engineering, evaluation, and optimization.
• Hands-on experience with Snowflake Cortex (Cortex Agents, Cortex Analyst, Cortex Search) strongly preferred. Snowflake-to-Claude is the core of this program; candidates with equivalent AI feature sets in another cloud ecosystem will be considered but Snowflake experience is a meaningful advantage.
• Proven ability to integrate Anthropic Claude (Cowork, Code, Skills, MCP) or similar production LLM platforms into orchestrated workflows.
• Experience designing and orchestrating multi-step, event-driven workflows using modern cloud-native services.
• Comfortable in the Microsoft enterprise environment and/or enterprise orchestration tools outside of the Microsoft environment.
• Demonstrated ability to implement guardrails, output validation, and human-in-the-loop patterns in production.
• Familiarity with AI cost attribution and ROI optimization strategies.
• Genuine intellectual curiosity and comfort with ambiguity. This is a foundational role in a capability that is evolving rapidly; the right candidate is energized by that, not unsettled by it, and can learn and adapt faster than any job description can anticipate.

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or Vacation
• Sick Time
• Employee Well-Being program
• 11 paid holidays
• Volunteer Time Off
• Employee Referral program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY:

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS. 

Overview

We’re looking for a Tech Lead who is a strong software engineer first – someone who has integrated AI development tools deeply into how they work and can drive a small, autonomous team to deliver meaningful outcomes for our customers.  This isn’t a management role. You won’t have HR responsibilities. What you will have is ownership: a dedicated product pod (typically 2 software engineers and a QA engineer), a direct line to DevOps, DBAs, and Product, and access to real customers so you can iterate fast and ship with confidence.

You’ll lead the technical direction of your pod, make architectural decisions, unblock your teammates, and set the standard for how modern, AI-assisted software engineering gets done at Planet DDS. You’ll have meaningful input into how we evolve our engineering practices as an organization, and you’ll be a key part of our transition to outcome-driven, pod-based delivery.

*This is a hybrid position working 1-2x per week in our Glasgow, Scotland office.

Job Duties

• Own the technical delivery of your pod’s commitments end-to-end: from technical design through implementation, testing, and deployment
• Drive planning, estimation, and prioritization within your pod, working closely with your Product Lead to balance technical quality with delivery speed
• Remove blockers for your team; coordinate with DevOps, DBAs, and other pods to keep work flowing
• Establish and maintain a sustainable pace of weekly deployments, continuously improving the team’s ability to ship with confidence
• Make sound architectural decisions that are maintainable, scalable, and aligned with our product direction
• Write production code daily – this is a hands-on role where you lead by doing, not just directing
• Use AI-assisted development tools strategically across the full SDLC: planning work with AI agents, generating and refining code, creating comprehensive test coverage, and accelerating debugging
• Drive improvements to development processes, tooling, and CI/CD pipelines within your pod and across the wider engineering org
• Mentor engineers on effective AI-assisted workflows; help establish team-wide patterns and practices that raise the bar for everyone
• Conduct meaningful code reviews that focus on design, maintainability, and helping teammates grow
• Foster a culture of technical curiosity, continuous improvement, and shared ownership of quality
• Collaborate directly with Product to shape technical solutions that address real customer problems
• Participate in customer feedback sessions to build empathy and inform technical decisions
• Translate customer needs and product goals into clear technical plans your pod can execute against

Skills and Qualifications

Essential

• 12+ years of commercial software engineering experience, with a track record of shipping and maintaining production systems at scale
• Demonstrated experience leading technical delivery – whether as a formal tech lead, senior engineer who naturally stepped up, or lead on complex projects where you were the person others looked to for direction
• Deep understanding of software engineering fundamentals: OOP, design patterns, SOLID principles, testing strategies, and writing code that others can maintain
• Proven experience using AI coding tools (Claude Code, Cursor, Copilot, or similar) as a core part of your daily workflow – you should be able to articulate how you approach complex problems differently with these tools and how you’d help a team adopt them
• Ability to work effectively across the stack; .NET and React experience strongly preferred, but excellent fundamentals in other modern stacks considered
• Experience with CI/CD, automated testing, and shipping code frequently with confidence
• Strong communication skills and the ability to make technical concepts accessible to both engineers and non-technical stakeholders
• Comfort with ambiguity and rapid iteration – you ship, learn, adapt, and help your team do the same

Nice to Have

• Experience in SaaS, healthcare software, or other regulated/compliance-sensitive environments
• Hands-on DevOps experience (IaC, Azure) or infrastructure knowledge that helps you make better architectural decisions
• Prior experience introducing new tools, practices, or ways of working to a team – and navigating the human side of that change
• Exposure to trunk-based development, continuous deployment models, or outcome-driven delivery frameworks
• Experience working with distributed teams across multiple time zones
• Background in API design, integration patterns, or building platforms other teams consume

Benefits:

• Medical and Dental insurance  
• Life Assurance and Income Protection
• Employee Well-Being program
• 8 Public Holidays
• 23 Days of Annual Leave
• Company Paid Sick Time
• Volunteer Time Off
• Technology Stipend
• Employee Referral program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY:

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS. 

Overview

The Software Engineer III will build production software faster and better by thoughtfully leveraging AI development tools. This isn't an ML or data science role - you won't be training models. Instead, you'll use tools like Claude Code, Cursor, and Copilot as force multipliers across the entire software development lifecycle: planning, coding, testing, debugging, and documentation. You'll join one of our product pods and be expected to not only deliver your own work but help your teammates adopt these tools effectively. We're early in this journey as an organization, so your practical experience will directly shape how we work.

Job Duties

• Own delivery of features end-to-end: from technical design through implementation, testing, and deployment 
• Architect solutions that are maintainable, scalable, and aligned with our product direction 
• Use AI-assisted development tools strategically across the full SDLC - planning work with AI agents, generating and refining code, creating comprehensive test coverage, and accelerating debugging 
• Mentor engineers on effective AI-assisted workflows; help establish team-wide patterns and practices 
• Contribute to technical direction within your pod and across the broader engineering organization 
• Drive improvements to our development processes, tooling, and CI/CD pipelines 
• Collaborate closely with product and design to balance technical quality with delivery speed 

Skills and Qualifications

• 5-7 years of commercial software engineering experience, with a track record of shipping and maintaining production systems 
• Deep understanding of software engineering fundamentals: OOP, design patterns, SOLID principles, testing strategies, and writing code that others can maintain 
• Demonstrated experience using AI coding tools (Claude Code, Cursor, Copilot, or similar) as a core part of your workflow - you should be able to explain how you approach complex problems differently with these tools 
• Ability to work effectively across the stack; .NET and React experience highly preferred, but excellent fundamentals in other modern stacks are valuable 
• Experience with CI/CD, automated testing, and shipping code frequently with confidence 
• Strong communication skills and a genuine interest in helping teammates grow 
• Comfort with ambiguity and rapid iteration - you ship, learn, and adapt 

Preferred:

• Experience in a SaaS or healthcare software environment
• Exposure to DevOps practices and infrastructure-as-code
• Experience working in agile teams with short iteration cycles

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or Vacation
• Sick Time
• Employee Well-Being program
• 11 paid holidays
• Volunteer Time Off
• Employee Referral program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY:

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS. 

Overview

We are seeking an AI-Powered QA Engineer III, to test SaaS and mobile products for dental offices and dental groups. This individual will leverage AI tools and capabilities to enhance and expedite their software testing workflow. To be successful, the engineer will need to be self-motivated, a critical thinker, be able to take high-level directions, communicate clearly, and drive to completion in a very fast-paced environment.

Job Duties

• Bring AI tools and capabilities advocacy to an engineering team
• Design, implement and maintain the automated testing framework for SaaS products.  
• Mentor and train other team members on automation, quality practices and principles.  
• Contribute to code reviews, design reviews, effort estimates, task breakdowns, and other team discussions. 
• Assess and raise risks across the Planet DDS solution. 
• Work with the engineering team continuously improving the performance, scalability, and reliability of Planet DDS products. 
• Collaborate with the product and engineering teams to design and deploy new features. 
• Learn about the latest tools and patterns consistent with your role. 
• Other duties as assigned. 

Skills and Qualifications

• 5-7 or more years of experience in software engineering development, test, and/or QA role
• Track record using AI-powered software testing tools like Applitools, Testim, Mabl, TestRigor, TestComplete, UI-TARS, Midscene and Puppeteer
• Experience in automation testing and building automation frameworks from the ground up (Playwright preferred)

• Experience in programming (ideally JavaScript/TypeScript and/or C#)  
• Experience with: Test case management techniques, technologies, and approaches. 

• Experience with Jira & Zephyr Scale would be beneficial

• Knowledge of how to characterize different risk scenarios (Examples: functional/closed-box, boundary, verification and validation, acceptance, load, stress, performance, HA/DR)
• Sense of ownership and pride in your performance and its impact on the company’s success
• Strong collaboration and communication skills
• Ability to engage throughout the department and the company to achieve goals

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or Vacation
• Sick Time
• Employee Well-Being program
• 11 paid holidays
• Volunteer Time Off
• Employee Referral program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY:

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS. 

Overview

The Senior Product Designer is a highly independent, experienced individual contributor who owns complex design problems end to end and drives high-impact outcomes across our SaaS product portfolio (including Denticon, Cloud9, and Apteryx). This role goes beyond feature execution—Senior Product Designers translate customer and market insights into cohesive, scalable product experiences, while balancing usability, technical feasibility, and business priorities.

You will work closely with Product Management, Engineering, and cross-functional partners to shape product direction, influence roadmap decisions, and deliver intuitive, elegant workflows used daily by thousands of dental professionals. You may mentor junior designers and serve as a design leader within your product area, helping raise the bar for craft, systems thinking, and customer-centered decision-making.

Job Duties

• Own design for complex features or product modules from discovery through delivery, including interaction models, workflows, and visual execution. 

• Translate customer research, data, and business goals into thoughtful, user-centered design solutions. 

• Partner deeply with Product Managers and Engineers to define problems, explore solutions, and make informed trade-offs across design, technical, and business constraints. 

• Lead and contribute to user research activities, usability testing, and synthesis; apply insights to improve adoption, satisfaction, and consistency. 

• Create high-fidelity designs and prototypes in Figma, leveraging and contributing to our design system to ensure quality and scalability. 

• Present design concepts and rationale to stakeholders, clearly articulating the “why” and building alignment across teams. 

• Mentor and support junior designers through feedback, critique, and guidance on process and craft. 

• Contribute to the evolution of design standards, patterns, and best practices across the product organization. 

Skills and Qualifications

• 5–7+ years of product design experience, ideally in SaaS, B2B, or complex software environments. 

• Demonstrated ability to independently drive moderately to highly complex design initiatives with ambiguous requirements. 

• Strong portfolio showcasing end-to-end design thinking, systems-level problem solving, and high-quality execution. 

• Deep understanding of UX patterns, accessibility standards, responsive design, and interaction design principles. 

• Proven experience collaborating with cross-functional partners and navigating trade-offs to deliver customer and business value. 

• Excellent communication skills, with the ability to clearly explain design decisions to designers, engineers, product leaders, and executives. 

• Comfort operating in fast-paced, agile environments with evolving priorities. 

• Ability to connect design decisions to measurable business outcomes such as adoption, usability, efficiency, and customer satisfaction. 

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or Vacation
• Sick Time
• Employee Well-Being program
• 11 paid holidays
• Volunteer Time Off
• Employee Referral program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY:

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.